Refund and Returns Policy
At Micewoo Store, we take great pride in the quality of our handmade charms. If for any reason you are not satisfied with your purchase or encounter an issue, we are here to assist you.
Refunds and Reprints
We will refund or reprint your order free of charge in the following cases:
- The product itself is defective.
- Design error: The product received does not match the design displayed on our site.
- The product information, such as type or size, is different from your order.
What You Should Do
If you wish to request a refund, please contact us within 14 days of receiving your item. Send an email to [email protected] with the following information:
- Your order or invoice ID.
- A picture of the item if you received the wrong or damaged product.
Once we evaluate your case, your refund request will be processed within 1-3 business days. If approved, the refund will be issued within 2-3 business days.
Returns
For incorrect or defective items, there is no need to return them to us. In such cases, we will issue a refund within 2-3 business days.
Please Note: We do not process refunds, reprints, or returns in the following cases:
- Your order did not arrive due to factors within your control (such as providing an incorrect shipping address, not being available to receive the package, or not collecting it as requested).
- Your order did not arrive due to exceptional circumstances beyond our control (such as customs delays, natural disasters, or a “delivered” status showing in the tracking system).
- The item matches the description provided on our website.
Cancellation Policy
Customers have 24 hours from the time of purchase to request a cancellation. Please note that a 10% fee of the total order value will be applied for cancellation requests. After this period, your item will enter production, and we will not be able to process any further cancellations.
Refund Timeline
- For Paypal refunds: 48 hours.
- For Credit Card refunds: 10-14 business days (depending on your card issuing bank).
Exchanges
We do not offer size exchanges unless it is our fault for sending the wrong size. For printing or other product-related issues, we will handle them promptly. Please contact us before sending any items back, and we will guide you through the steps.
Compensation
- In-stock items: 1-3 business days.
- Out-of-stock items: 5-7 business days.
- Points or coupons: 1-2 business days.
- Repair services: 7-14 business days.
Late or Missing Refunds
If you haven’t received your refund yet, please follow these steps:
- Check your bank account again.
- Contact your credit card company, as it may take some time before the refund is officially posted.
- Reach out to your bank, as there may be processing delays.
If you’ve done all of this and still have not received your refund, please contact us at [email protected].
Contact Us
For any further questions or concerns about refunds, returns, or exchanges, feel free to reach out to us via email at [email protected].