FAQs
At Micewoo Store, we’re dedicated to ensuring a smooth and enjoyable shopping experience for all our customers. Below are some common questions and answers to help you with your order process.
HOW DO I PLACE MY ORDER?
Placing an order for our handmade charms is simple! Just follow these steps:
- Select your desired charm or charm accessory on the product page.
- Click the “Add To Cart” button.
- Follow the easy checkout steps to complete your order.
Once your order is placed, we’ll begin preparing your custom charms and notify you when they’re on the way!
HOW LONG WILL IT TAKE TO SHIP MY ORDER?
Orders from Micewoo Store typically ship within 5 to 10 business days. For international orders, please allow an additional 1 to 2 weeks for transit.
MY TRACKING NUMBER ISN’T WORKING.
Tracking numbers may take 1-2 days to update in the shipping carrier’s system. Occasionally, there may be delays with the carrier. If your tracking number is not working after a few days, please reach out to the shipping carrier directly or contact us for assistance.
I NEED HELP WITH A LATE ORDER.
Our handmade charm orders usually ship within 5 to 10 business days. For international orders, transit times can take 1 to 2 additional weeks.
If your order hasn’t arrived within 10 business days (domestic) or 20 business days (international), please contact us, and we’ll provide prompt support.
PAYMENT
- What types of payment do you accept?
We accept Visa, Mastercard, and Paypal for secure payments. - When will my card be charged?
Your card will be charged immediately after your order is successfully placed.
HOW SECURE IS MY PERSONAL INFORMATION?
Your security is our priority. We strictly follow industry standards to protect your personal information during checkout.
All credit card information is encrypted using Secure Socket Layer (SSL) technology, a widely used system for safe and secure payment processing. Your payment details are only used for the transaction and are not stored after the purchase.
For more questions or assistance, feel free to contact us at [email protected]. We’re here to help!