Shipping Policy
At Micewoo Store, we strive to ensure that your handmade charm orders reach you in a timely and secure manner. Below are details regarding our shipping policies and procedures.
Processing Time & Shipping Costs
Shipping costs vary based on your destination. To get an exact calculation of your shipping charges, simply add items to your cart, proceed to checkout, and enter your shipping address. The shipping cost will automatically update and display as part of your total.
Shipping & Handling
We process orders on business days, which are Monday through Friday, Eastern Standard Time, excluding the following holidays:
New Year’s Day, Presidents’ Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas.
- Processing Time: 3-5 business days* (during regular seasons) or longer during holiday seasons.
Shipping Rates
We offer a flat shipping rate, so you can order as many items as you like without paying additional fees beyond the standard rate.
- Flat Rate: $5.99 for Standard Shipping.
- Estimated Delivery: 7-15 business days* (during regular seasons) or longer during holiday seasons.
Estimated Shipping Times by Location
| Location | Estimated Shipping Time |
|---|---|
| United States | 7-15 Business Days |
| Canada, Europe | 10-30 Business Days |
| Australia, New Zealand | 10-30 Business Days |
| Mexico, Central America, South America | 15-30 Business Days |
| Asia | 10-30 Business Days |
| Rest of the world | 10-30 Business Days |
Late Deliveries
While our shipping partners aim to ensure on-time delivery, occasional delays may occur due to unforeseen or uncontrollable events. Micewoo Store is not responsible for delays caused by:
- Incorrect shipping addresses.
- Missing apartment, building, floor, or unit numbers.
- Severe weather conditions.
- International customs procedures.
Order Tracking
After placing your order, you will receive a confirmation email containing a tracking link, allowing you to follow your charm’s journey all the way to your door! Please allow 2-4 days for the carrier to scan your package into their system.
If there is no tracking information available, it means the package has not yet been processed by the carrier. Once scanned into the system, tracking updates will appear.
Common Questions
- I ordered multiple items but only received one. Where is my order?
Don’t worry! We may ship items separately to get them to you faster. It’s normal to receive one item before the others. Rest assured, the rest of your order is on its way. - Why haven’t I received my order confirmation?
If you haven’t received any confirmation emails, it’s possible that there was a typo in your email address. We send multiple emails throughout the process, including order confirmation, fulfillment notice, and shipping updates. Please contact us at [email protected] if you suspect an error, and we’ll fix it for you. - I sent an email but didn’t get a response. What should I do?
Check the email address you sent it to and try again. We have 24/7 customer support and will respond within 1 business day. If you still don’t receive a reply, please resend the email to [email protected]. - Can I have my order delivered to multiple addresses?
Unfortunately, we do not offer shipping to multiple addresses for a single order. If you need items shipped to different addresses, please place separate orders for each destination. - Do you deliver to PO Boxes or Military APO/FPO addresses?
Yes, we ship to PO Boxes and Military APO/FPO addresses. Orders shipped to APO addresses will be delivered via DHL Global Mail and then transferred to USPS for final delivery through the military mail system. These shipments may take up to an additional 45 days. Please note that once the package enters the military mail system, tracking updates cease for security reasons, and we are unable to provide further tracking information.
For any other questions or concerns, feel free to contact us at [email protected]. We’re here to help!